Sign in and reset your password

You can sign in to the Site Connect web app with your email and password, with a one-time code sent to your phone by text message, or with your Google account. This page also explains what to do if you forget your password.

Where to find it

Address: hub.siteconnect.ai/loginWho can use it: anyone with a Site Connect account. Don't have one yet? See Create your company account.

Sign in with email and password

1. Go to hub.siteconnect.ai/login.
2. Under the or line, type your Email and Password. Click the eye icon to show or hide what you typed.
3. Click Sign in.

You see a short Welcome, … message and Site Connect opens:

• If you belong to one workspace, you land straight in it — on Chat if your company uses team chat, otherwise on Tasks.
• If you belong to several workspaces (for example, you work for two companies), you first see Choose a workspace. Pick one to continue. See Workspaces.

Sign in with a text message code

This is the quickest way for field crews who don't want to remember a password. It works when the phone number you enter matches the number your company saved on your employee profile.

1. On the sign-in page, click Sign in with a one-time code.
2. Under Phone number, check the country code on the left (+1 is selected for you), then type your number. You don't need to type the country code again.

   TIP

   For a number from another country, you can also type the full number starting with + and the country code.

3. Click Send code. You see Code sent to your phone.
4. Type the 6-digit code from the text message under Verification code, then click Sign in.

If the code doesn't arrive:

• Wait for the countdown (Resend in …s) to finish, then click Resend code.
• Click Use another number if you mistyped your number.
• Codes expire after 10 minutes. You can ask for a few codes in a row; after that you see Too many code requests. Wait a few minutes and try again.
• Still nothing? The number must match the one your company registered for you. Ask your company administrator to check the phone number on your employee profile (see Employees).

To go back to the normal sign-in page, click Sign in with email and password at the bottom.

Sign in with Google

Click Continue with Google and choose your Google account in the window that opens.

This works only if your Google account uses the same email address as your Site Connect account. If it doesn't, you see This Google email is not registered — please sign up first. In that case, sign in with your email and password or a text code instead.

Reset a forgotten password

1. On the sign-in page, click Forgot password? (just above the password box). If you already typed your email, it's filled in for you.
2. Type your Email and click Send reset link.
3. You see Check your inbox. Open the email from Site Connect and click the link in it.
   • The link works for 30 minutes and only once.
   • Don't see the email? Check your Spam or Promotions folder. After a minute you can click Resend email, or Use a different email if you typed the wrong address.
4. On the Set a new password page, type your New password (at least 8 characters) and type it again in Confirm new password.
5. Click Set a new password. You see Password changed.
6. Click Sign in and sign in with your new password.

You're signed out everywhere

After a password reset, every device that was signed in to your account is signed out, for your security. Sign in again on your phone and other computers.

If the link has expired or was already used, you see This link can't be used. Click Request a new link and start again. If you requested several links, only the most recent email works.

The email never arrives?

For privacy, Site Connect shows the same Check your inbox message whether or not the email has an account. If nothing arrives, your company may have registered you under a different email address, or not at all. Ask your company administrator — they can also set a new password for you when they edit your employee record.

Change the language before you sign in

Below the sign-in box there's a language button (it shows the current language, for example English). Click it to switch to Français or Vietnamese. The same button appears on the password reset pages.

After you sign in, you can change the language at any time from your avatar menu. See Personal settings and profile.

Sign out

Click your avatar (top right) and choose Sign out. You can also sign out from Personal settings › Account.

If you can't sign in

Message you see	What it means and what to do
Incorrect email or password	Check for typos, or reset your password.
Too many attempts. Please try again in a minute.	Wait a minute before trying again.
Your account has been deactivated. Please contact your administrator.	Your company turned off your account (for example, when someone leaves). Talk to your administrator.
Your account is locked in this workspace. Contact the workspace administrator.	Your account is paused in this workspace — for example, because the company's plan ran out of seats. Your administrator can free up or buy a seat (see Plans and billing).
This workspace is suspended. Please contact your administrator.	The whole workspace is paused, usually for a billing reason. See Workspaces.
This workspace has been terminated.	The workspace has been closed and can't be opened.
No workspace available — contact your administrator	Your account isn't a member of any workspace. Ask your company to invite you.

Related

• Create your company account
• Workspaces
• Personal settings and profile
• Get the mobile app